Frequently Asked Questions

Your guide to shopping the latest in tech at Imagine Online.

What is the standard shipping time for electronics?

We offer expedited shipping on all orders. Typically, domestic deliveries take 3-5 business days, while international orders may take 7-14 business days depending on your location.

Do your products come with a manufacturer warranty?

Yes, all electronic devices sold on Imagine Online are 100% authentic and include the full manufacturer's warranty. We also offer extended protection plans at checkout.

What is your return policy for opened devices?

You can return items within 30 days of delivery. Please note that opened electronics may be subject to a 15% restocking fee unless the item is found to be defective.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and financing options through Klarna and Affirm for higher-priced items.

Are the devices unlocked for use with any carrier?

All smartphones and cellular tablets sold at Imagine Online are factory unlocked, meaning they are compatible with any GSM or CDMA carrier worldwide.